Creation and configuration of backups to servers or the cloud. Data recovery in the event of loss or damage

Installation and configuration of infrastructure and software updates. Analyzing potential risks and threats after updates are installed

Conducting training seminars and consultations on the use of software and hardware. Preparation of instructions and manuals for staff

Diagnosis of faults and replacement of components. Restoration of functionality after damage or malfunction

Resolving issues with SM Lab hardware and software. Consulting on working with hardware and software solutions

Installation and configuration of monitoring systems. Proactive detection and prevention of software solution degradation and hardware problems

Organization of a single window for receiving and processing queries. Preparation of a customized service level agreement (SLA) as per the customer’s needs

Installation of workstations, kiosks, peripherals, and network equipment. Connecting to the network, configuring devices, and verifying functionality