EN
EN
Customer service
An indispensable part of the customer journey is the company’s interaction with and support of the customer. Customers need advice when shopping, are interested in possible discounts and offers, and leave feedback. Often, there is a heavy flow of customer queries, the processing of which is costly, and the quality of the responses given through this process directly affects sales. SM Lab offers a suite of solutions for customer service automation. Our solutions allow you to both support and fully robotize your customer query-handling processes.
Handling queriesProcessing ordersGift cardsHandling feedbackCustomer chatbots
Quick start
We provide strategies and tools to get started quickly. We download the user base, put aside all the non-essentials, and get to work
Effective implementation
Universal interfaces make it possible to quickly integrate the solution into your IT landscape. Our team will help customize the solution, conduct training, and build the best possible business process
Support and maintenance
Our support team is on hand to answer any questions related to the maintenance and development of the solution. With active system monitoring, they can identify and resolve problems on time
Security
We pay special attention to data security during storage and transfer. All important information is backed up and sent over secure channels
Corporate solutions
Survey service
Survey service
Survey service
Collecting feedback from customers and employees
Client service management
Client service management
Client service management
An all-in-one tool for contact center employees